Customer Service Supervisor
Klarius
The largest manufacturer of aftermarket emissions equipment in the UK
Job Role: Customer Services Supervisor
Location: Cheadle, Staffordshire
Pay rate: circa £25,000
Hours: 40 hours, Monday-Friday
Klarius Products is looking for an experienced multilingual customer services supervisor to lead a small team of customer service assistants. This role has become vacant due to company growth. Reporting into the customer services manager, you will play a crucial part in providing a first-class service to Klarius’ global customer base.
About Klarius Products:
Klarius Products is the largest manufacturer of aftermarket emissions components in the UK, based in Cheadle, Staffordshire. Parts offered by Klarius include exhausts, catalytic converters (CATs), diesel particulate filters (DPFs), mountings and accessories – all of which are designed to match or exceed the application performance of the equivalent OE part. Products cater for most of the automotive spectrum, incorporating everything from SUVs to sports cars, classics to light commercial vehicles and everything in-between.
What does the role involve?
- Helping the customer service team and improving overall customer service
- Leading a team of customer service agents
- Allocating tasks and monitoring team progress
- Conducting performance reviews and 1-2-1s
- Processing refunds and handling escalation calls
- Training and helping staff reach their professional goals
- Track and report ongoing customer feedback
- Operational duties such as sickness reporting
Who are we looking for?
- Fluent French and/or German speaking
- Proven experience within a supervisory/management role
- Ability to engage with staff and motivate them
- Able to work flexibly to support service demands
- Customer service background
If you’d like to join Klarius products… start dates will be ASAP- submit your CV to apply!
Job Type: Full-time
Salary: From £25,000.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking